Refund policy

A consumer is any natural person who enters into a legal transaction for purposes that are predominantly outside his trade, business or profession.


I. Cancellation policy

Right of withdrawal: You have the right to withdraw from this contract within 14 days without giving any reason. The revocation period is 14 days from the day

- on which you or a third party named by you, who is not the carrier, has or has taken possession of the goods, provided that you have ordered one or more goods as part of a single order and these are or will be delivered uniformly;

- on which you or a third party named by you, who is not the carrier, have taken possession of the last goods, if you have ordered several goods as part of a single order and these are delivered separately;

To exercise the right to cancel, you must inform us (chalette | luxdag GmbH, Contrescarpe 8c, 28203 Bremen, Telephone no.: +49 421 24 361 400 , E-Mail address: hello@chalette.de) of your decision to cancel this contract by a clear statement (e.g. a letter sent by post or e-mail). You can use the attached sample withdrawal form, but this is not mandatory.

To meet the withdrawal deadline, it is sufficient for you to send your notification of exercising your right of withdrawal before the withdrawal period has expired.

II Consequences of withdrawal

If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; under no circumstances will you be charged any fees for this repayment.

We may refuse repayment until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier.

You must return or hand over the goods to us immediately and in any case no later than 14 days from the day on which you inform us of the revocation of this contract. The deadline is met if you send the goods before the 14-day period has expired.

We shall bear the costs of returning the goods.

You shall only be liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

If you have requested that the services for which the contract provides for the payment of a price should commence during the withdrawal period, you shall pay us a reasonable amount corresponding to the proportion of the services already provided by the time you inform us of the exercise of the right of withdrawal with regard to this contract compared to the total scope of the services provided for in the contract.

III Reasons for exclusion or expiry

The right of withdrawal does not apply to contracts
- for the delivery of goods which are not prefabricated and for the manufacture of which an individual selection or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer;
- for the delivery of goods that can spoil quickly or whose expiration date would be quickly exceeded;
- for the supply of alcoholic beverages, the price of which was agreed upon conclusion of the contract, but which can be delivered at the earliest 30 days after conclusion of the contract and whose current value depends on fluctuations in the market over which the trader has no influence;
- for the delivery of newspapers, periodicals or magazines with the exception of subscription contracts.

The right of withdrawal expires prematurely for contracts
- for the delivery of sealed goods that are not suitable for return for reasons of health protection or hygiene if their seal has been removed after delivery;
- for the delivery of goods if they have been inseparably mixed with other goods after delivery due to their nature;
- for the supply of sound or video recordings or computer software in a sealed package if the seal has been removed after delivery.the right of withdrawal does not apply to contracts for the provision of services in connection with leisure activities if the contract is concluded for the provision of services in connection with leisure activities.

In the case of a contract for the provision of services which obliges the consumer to pay a price, the right of withdrawal shall expire upon full performance of the service if the consumer has expressly agreed before the start of performance that the trader will start providing the service before the end of the withdrawal period and has confirmed his knowledge that his right of withdrawal will expire upon full performance of the contract by the trader.

In the case of a contract in which the consumer has expressly requested the trader to visit him in order to carry out repair work, the right of withdrawal shall expire when the repair services have been fully performed if the consumer has expressly agreed before the start of performance that the trader will begin to perform the repair services before the end of the withdrawal period.

IV. Sample withdrawal form

(If you wish to withdraw from the contract, please complete this form and return it to us).

- To chalette | luxdag GmbH, Contrescarpe 8c, 28203 Bremen, e-mail address: hello@chalette.de

- I/we (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following goods (*)/
the provision of the following service (*)

- Ordered on (*)/ received on (*)

- Name of the consumer(s)
- Address of the consumer(s)
- Signature of the consumer(s) (only for notification on paper)
- Date

(*) Delete as applicable.